Shipping policy

Shipping Policy

We do our best to ship your Dancing Crab as quickly as possible - because we know how excited your little one is to meet their new toy.

Processing Times
Orders typically ship within 1-3 business days from the time they’re placed. You’ll receive a confirmation email with tracking details as soon as your order is on the way.

Please note that during busy periods or holidays, processing times may be slightly longer. We appreciate your patience!

Shipping Times
Once your order ships, delivery usually takes:

  • 3-4 business days for most U.S. addresses

  • Remote areas may take a little longer

We ship all orders from within the United States. All transit estimates are just that, estimates. Actual delivery time can vary depending on your location and the carrier.

Shipping Carriers
We use major carriers such as USPS, UPS, or FedEx, depending on what gets your order to you fastest. The majority of our orders ship with USPS.

Tracking Your Order
As soon as your package ships, we’ll email you a tracking number so you can follow it every step of the way. If you didn’t receive tracking info, check your spam folder, or reach out to us at support@theoriginaldancingcrab.com.

Shipping Issues & Delays
Once your order leaves our hands, it's in the carrier’s control, so delays due to weather, carrier overloads, or routing hiccups may happen from time to time. If your package is taking longer than expected, we recommend checking your tracking info first.

If it's been more than 10 business days since your order shipped and there’s no movement on the tracking, reach out to us, we’re happy to look into it.

Wrong Address?
Please double check your shipping info before submitting your order. We’re not responsible for orders shipped to incorrect or incomplete addresses. If you catch an error, email us ASAP, if it hasn’t shipped yet, we’ll do our best to fix it.

Lost or Stolen Packages
If your tracking shows “Delivered” but you didn’t receive your package, please check with neighbors or your local post office. Unfortunately, we can’t refund or replace items that are marked as delivered.

Need Help?
If you have questions about your order or shipping status, don’t hesitate to email us at support@theoriginaldancingcrab.com or submit a message through the Contact Us page.